FAQ
Frequently Asked Questions
FP98 971111 - 990214
INDEX OF SUBJECT
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SUBJECT
QUESTION & ANSWER
Products
101
Where should I start first at the Product Web Main Menu as there are too many navigations?
ANSWER:
Select the subject of interest to you at Product Web Main Menu, or visit each web one by one until you cover all webs. You can always go back to the Product Web Main Menu by clicking navigation "Products" at foot of each web page.
102
What are the differences between Product Web and Catalog Web?
ANSWER:
Product Web will mean web page for individual product with information, and Catalog Web will mean just catalog which may not have information about the product but pictures only. Catalog Web serves the main purposes of catalog browsing online before download. At Catalog Web, it covers more products than products at Product Web. Products at Product Web may not be related to Products as seen at Catalog Web and it is recommended to visit Web of Product Lineup to cover all products at this site. Navigation is available at "Products" Web.
103
What is the Product Lineup?
ANSWER:
Product Lineup is the place to source the specified product from the Product List classified by alphabetical order. Product Lineup is the combination of Product Web and Catalog Web. Navigation is available at "Products" Web.
104
How can I get a quick glance at Product Web and Catalog Web to get rough idea first?
ANSWER:
Select "Macro Menu" from Product Web Main Menu to surf the main pages of each product web or catalog web. Navigation is available at "Products" Web.
Catalogs
201
What should I do for my enquiry for the product I find of interest to me on the web catalog?
ANSWER:
Quote the Catalog Reference (If available) or Picture Reference on its Catalog Picture Menu when send us your enquiry. Without this information, it may cause delay in our reply to you.
202
How can I download the catalogs from your Web Site?
ANSWER:
Visit Photo Index to select the Catalog Picture Menu of the products of interests to you. Click the ICON saying "Download Now!" or "Download ... File..." on the selected Catalog Picture Menu to proceed download to your computer. Navigation is available at "Catalogs" / "Download" Web.
203
It is noted there are different layouts for Catalog Menu and Catalog Page - Why is it?
ANSWER:
We change time from time the layouts for Catalog Menu and Catalog Page for main reasons to give reader more information and easy to get around. Because of large numbers of web pages, it is difficult for us to update every layout so it will be noted with a letter from A ... to reflect each change. Your comments on changes are welcome.
Price Lists
301
How can I check prices?
ANSWER:
Prices are available for almost all products at Product Web and you may check price immediately on the selected web page. Prices for Catalog Web may not be available for each web catalog but you can send us an email for special request. Navigation is available at "Price Lists" Web.
302
Can I access to Product Web or Catalog Web from the relevant price list?
ANSWER:
Yes, you can access to Product Web or Catalog Web from the specified price list to its related web page at Product Web and Catalog Web.
303
How can I download Price Lists from your Web Site?
ANSWER:
Visit Price Lists Web, and select Price List Menu of the company from which you wish to download the Price List. On the selected Price List Menu, if the price list you want is available, click to browse the Catalog Picture Menu to check catalog thumbnail pictures and click into its Download Text Menu to check contents of the download documents. You may click the zip file thereof to proceed download to your computer. Remarks: Price List and the relevant catalogs will be downloaded at the same time.
Download
401
How can I check contents of the download documents before download to my computer?
ANSWER:
Visit Download Web, select and click the Download Tex Menu of the specified company. On the Download Text Menu, it shows the contents of each set of the specified download documents. You may click to browse the specified Catalog Picture Menu to browse the catalog thumbnail picture before download. You may download documents immediately on the selected Catalog Picture Menu to your computer by clicking the ICON saying "Download Now!" or "Download ... File...".
Others
501
What should I note when I send email for any enquiry to your company?
ANSWER:
It is important to furnish us with the following information when sending email to our company:
1. Your Name
2. Your Company Name
3. Your Company Address
4. Your Email Address
5. Your Fax Number
6. Your Telephone Number
Remarks: Insufficient information may cause delay in getting reply to your request.
502
Why is your web site made so complicated?
ANSWER:
Our web site looks very complicated because of having so many navigations and thousands of web pages but it is actually simple and based on five major categories; i.e., Products, Price, News, Contact and Download which are linked by text-based navigations like the ones at foot and icon-based navigations on web pages. Each type of navigation is giving information and visitor just select & click for the subject of interest. Visit Site Map (=HOME) for directory or Info for more information. You may also select "Quick Tour Guide" for an introductory site tour which has this sign from Site Map (Home) to get rough idea of this Web Site.
503
Why is your web site using Java and my Browser doesn't support it?
ANSWER:
We use Java on some web pages so as to add on some funs for our visitors. However, we also consider some visitors may not have Browser with Java, so when the web pages having Java also provide option for regular icon by clicking reset button, or it is just not important.
504
Where can I get more information about other subjects?
ANSWER:
Visit our News Stand for information about other subjects. Select the bottom icon at right hand corner to exit to News Stand.


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